Datenschutzerklärung
AlpenCargo Logistics GmbH is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services.
Data We Collect
We collect personal data directly from you when you use our online platform, contact us, request information about our services, or engage us for logistics and transportation services. The types of data we collect may include:
- Identification and contact details: such as your name, company name, address, and contact information.
- Service-related information: details necessary to provide logistics services, such as shipment information, origin and destination addresses, consignee details, nature of goods, customs data, and information related to route planning or digital toll management.
- Communication data: records of your correspondence with us.
- Website usage data: information about how you interact with our site, collected automatically via cookies and similar technologies, such as your IP address, browser type, operating system, referral URLs, pages viewed, and visit timestamps.
How We Use Your Data
We use the data we collect for various purposes, including:
- To provide, operate, and maintain our services, including international freight forwarding, FTL, LTL, customs clearance support, route planning, digital toll management, cross-docking, and specialised transport solutions.
- To process your requests and manage our relationship with you.
- To communicate with you, respond to your inquiries, and provide customer support.
- To improve and optimize our site and services.
- To comply with legal obligations and regulatory requirements, such as customs and transport regulations.
- For internal administrative purposes, such as accounting and record-keeping.
Legal Basis for Processing
Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We will process your personal data primarily:
- To perform a contract with you or take steps at your request before entering into a contract (e.g., providing logistics services).
- To comply with legal obligations (e.g., customs regulations, tax laws).
- For our legitimate interests or those of a third party, where these interests are not overridden by your data protection interests (e.g., improving our services, preventing fraud, maintaining security).
- With your consent, where required by law.
Sharing Your Data
We may share your personal data with third parties when necessary to provide our services or operate our business. This may include:
- Carriers, agents, and other logistics partners involved in the transport and delivery of your goods.
- Customs authorities and other government bodies as required for customs clearance and compliance.
- Service providers who perform services on our behalf, such as IT support, analytics providers, or professional advisors, who are contractually bound to protect your data and process it only according to our instructions.
- In response to legal process, such as a court order or subpoena, or to comply with legal requirements.
- In connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.
We do not sell your personal data to third parties.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose of processing.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is 100% secure.
Your Data Protection Rights
Under applicable data protection laws, particularly the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. These rights may include:
- The right to access the personal data we hold about you.
- The right to request rectification of inaccurate or incomplete data.
- The right to request erasure of your personal data under certain conditions.
- The right to request restriction of processing of your data under certain conditions.
- The right to object to the processing of your data under certain conditions.
- The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
- The right to withdraw consent at any time, if processing is based on consent.
- The right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or where the alleged infringement took place.
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our site to collect information about your browsing behaviour, analyze site traffic, and improve user experience. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
AlpenCargo Logistics GmbH
25 Theresienhöhe
Munich, Bavaria, 80339
Germany